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Found 1 from your keywords: subject="Freight Forwarder"
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Customer Priority Assessment in Freight Forwarding Services: A SMART Method A…
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Dr. Yuli Evitha, SE. MAResista VikalianaRaja Zuraidah Raja Mohd Rasi

This article discusses evaluating customer priorities in freight forwarding companies using the Simple Multi-Attribute Rating Technique (SMART). SMART techniques can be used to evaluate consumer priorities within an organisation, taking into account factors such as delivery timeliness, the safety and integrity of goods, communication and response, pricing, and flexibility in service option…

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AR0027