Detail Cantuman

The topic that will be studied in this paper regarding collaborative governance is a decision-making approach, in the form of a series of joint activities in which partners produce common goals and strategies and share responsibility for sharing resources. Collaborative governance focuses on solving problems that occur with a partnership, synergy and mutual trust approach. Collaborative governance in Jakarta is implemented in technological transformation from analog to digital processes which is manifested in digitizing the quality of public services. This topic is interesting for study because it is motivated by the results of Stephen Page's research in 2020, a human resources development consulting agency based in London, England, stating that collaboration is the dominant factor and much needed for improving public services. Phenomena that occur in public services in Jakarta include service discrimination, the lack of certainty about time and costs and the low level of public satisfaction with public services, which raises the question of what concrete steps the Jakarta government will take to address these public service problems. The Office of Communication, Information and Statistics (Diskominfotik) created a main platform for implementing Smart City in Jakarta, an integrated digital service innovation, which is a novelty for the rise of the spirit of digital transformation with the hashtag #Collaboration City#. Sourced from the Jakarta Smart City Annual Report 2022, the empirical conditions seen in the field illustrate that digitalization of public services has used data as the main force to provide services that are right on target. Since 2022, more than 60 integrated public service digital applications have served 24,870 public complaints and 338,039 Jakarta resident IDs have been successfully verified.
The conclusion is that Jakarta has implemented collaborative governance in the process of drafting public policies so that it has succeeded in improving the quality of public services.