Tourism Supply Chain Management : Evidence form Tourism and Hospitality Industry of Indonesia


The contribution of the Indonesian tourism industry in gross-domestic product (GDP) is below than other developing countries. According to the statistics, hospitality and tourism industry of Indonesia has low contribution in GDP.Therefore, this study investigated various factors which may lead to increase in contribution of this industry by increasing tourism supply chain activities. Therefore, the current study is one of the attempts to examine the role of internal and external knowledge to expediate service innovation and tourism supply chain management in Indonesia. Population of the study is based on the hospitality companies which facilitates tourists. Respondents of the study was the employees of these hospitality companies. Total 400 questionnaires were used through area cluster sampling. Partial Least Square (PLS)
was used to attain final results. It is found that internal knowledge and external knowledge are the major determinants of service quality in tourism and hospitality industry. Increase in service innovation, increases the tourism supply chain. Both the internal knowledge and external knowledge has positive effect on service innovation which has positive contribution to tourism supply chain.


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Detail Information

Bagian Informasi
Dosen Pembimbing
Pengarang Paisal Halim - Personal Name (Pengarang)
Mary Ismowati - Personal Name (Pengarang)
Taufan Maulamin - Personal Name (Pengarang)
Zaman Zaini - Personal Name (Pengarang)
Bambang Istianto - Personal Name (Pengarang)
Muhammad As'ad - Personal Name (Pengarang)
Syamsiah Badruddin - Personal Name (Pengarang)
No. Panggil JRN DOS 2020
Subyek Tourism supply chain
internal knowledge,
service innovation
Klasifikasi J200017
GMD Jurnal
Penerbit International Journal of Supply Chain Management
Tahun Terbit 2020
Tempat Terbit UK


Citation

Paisal Halim. (2020).Tourism Supply Chain Management : Evidence form Tourism and Hospitality Industry of Indonesia(Publish).UK:International Journal of Supply Chain Management

Paisal Halim.Tourism Supply Chain Management : Evidence form Tourism and Hospitality Industry of Indonesia(Publish).UK:International Journal of Supply Chain Management,2020.Jurnal

Paisal Halim.Tourism Supply Chain Management : Evidence form Tourism and Hospitality Industry of Indonesia(Publish).UK:International Journal of Supply Chain Management,2020.Jurnal

Paisal Halim.Tourism Supply Chain Management : Evidence form Tourism and Hospitality Industry of Indonesia(Publish).UK:International Journal of Supply Chain Management,2020.Jurnal

 



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