Detail Cantuman

This study aims to analyse the service quality in terms of training and competency of the firefighters. The theory used in this study refers to the findings of Simamora, Moeheriono and Mangkunegarabah that have
influence between Training and Competence on Service Quality. The research methods used were quantitative methods using questionnaires and involving a population with the total number of 97 people. From the total population, 78 respondents were selected as the sample of this study by using Slovin's formula. Based on the research results obtained by using partial and multiple linear regression analysis with SSPS Conversion 20, it was found that: partially, the Training has a significant positive effect of 34.7% on Service Quality. For Competence, it has a positive and significant effect on Service Quality of 21.8%. Free variables of Training and Competence together were tested by using F test, which showed that it has a positive and significant effect on Quality of Service, which can be seen from the Determination Coefficient value (R2) that was 45.3%.