Sulatifah Pengarang Mary Ismowati Pengarang

From the results of the study, it was found that 9 (nine) factors had an effect on the quality of service in Jatikarya Village, Bekasi City. Factors Officer preparedness is the most dominant in influencing the quality of service in Jatikarya Village, Bekasi City with a variance of 33, 590%. The second factor to the tenth factor is not dominant compared to Factor 1 as having Factor 2 accuracy (8.857%), factor ability and knowledge of officers (7.863%), facility completeness factor (6.850%), service to residents (4.731%), factor friendliness (4,039%), information clarity factor (3,833%), officer neatness factor (3,531%), and officer patience factor (2,999%), but in order to achieve organizational goals and better service quality Factor 2 to Factor 9 also should not ignored.