User Perceptions to the Quality of Apemkislamets Learning Application Management Service


Abstract — This paper is aim to know specify the service attributes which should be improved or developed in Apemkislamets application. The approach used is WebQual. WebQual is a quality measurement approach for websites or applications through user perceptions based on three dimensions: Usability, information quality and services interaction quality. The population in this study is Apilikasi Apemkislamets users with the number of samples taken as much as 321 respondents by convinience sampling. The research method used is survey with questionnaire based on WebQual 4.0 that analyzed with IPA (Importance Performance Analysis) to know the level of user satisfaction which is gap between importance and performance. The results of validity and reliability test show the whole item questionnaire valid and reliable. The results showed that 18 items analyzed by IPA method were grouped into Quadrant I (1 item), Quadrant II (5 items), Quadrant III (9 items) and Quadrant IV (3 items). Items that are considered important and need to be located lies in the first quadrant is Design in accordance with the type of application of Learning Administration. The result of double correlation analysis also shows a strong correlation between independent variable and dependent in this research.


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Bagian Informasi
Dosen Pembimbing
Pengarang Resista Vikaliana - Personal Name (Pengarang)
Slamet Setiyono - Personal Name (Pengarang)
Argo Ciptono - Personal Name (Pengarang)
No. Panggil JRN DOS 2018
Subyek Resista Vikaliana
User Perceptions to the Quality of Apemkislamets L
Klasifikasi J180003
GMD Jurnal
Penerbit Institut STIAMI
Tahun Terbit 2018
Tempat Terbit Jakarta


Citation

Resista Vikaliana. (2018).User Perceptions to the Quality of Apemkislamets Learning Application Management Service(Publish).Jakarta:Institut STIAMI

Resista Vikaliana.User Perceptions to the Quality of Apemkislamets Learning Application Management Service(Publish).Jakarta:Institut STIAMI,2018.Jurnal

Resista Vikaliana.User Perceptions to the Quality of Apemkislamets Learning Application Management Service(Publish).Jakarta:Institut STIAMI,2018.Jurnal

Resista Vikaliana.User Perceptions to the Quality of Apemkislamets Learning Application Management Service(Publish).Jakarta:Institut STIAMI,2018.Jurnal

 



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