Detail Cantuman

Abstract — This paper is aim to know specify the service attributes which should be improved or developed in Apemkislamets application. The approach used is WebQual. WebQual is a quality measurement approach for websites or applications through user perceptions based on three dimensions: Usability, information quality and services interaction quality. The population in this study is Apilikasi Apemkislamets users with the number of samples taken as much as 321 respondents by convinience sampling. The research method used is survey with questionnaire based on WebQual 4.0 that analyzed with IPA (Importance Performance Analysis) to know the level of user satisfaction which is gap between importance and performance. The results of validity and reliability test show the whole item questionnaire valid and reliable. The results showed that 18 items analyzed by IPA method were grouped into Quadrant I (1 item), Quadrant II (5 items), Quadrant III (9 items) and Quadrant IV (3 items). Items that are considered important and need to be located lies in the first quadrant is Design in accordance with the type of application of Learning Administration. The result of double correlation analysis also shows a strong correlation between independent variable and dependent in this research.