Dosen Pembimbing: | Abstrak: From the results of the study, it was found that 9 (nine) factors had an ef..."> Dosen Pembimbing: | Abstrak: From the results of the study, it was found that 9 (nine) factors had an ef..."/>
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Analisis Faktor Kualitas Pelayanan d Kelurahan Jatikarya Kecamatan Jatisampurna Kota Bekasi

Dosen Pembimbing: | Abstrak: From the results of the study, it was found that 9 (nine) factors had an effect on the quality of service in Jatikarya Village, Bekasi City. Factors Officer preparedness is the most dominant in influencing the quality of service in Jatikarya Village, Bekasi City with a variance of 33, 590%. The second factor to the tenth factor is not dominant compared to Factor 1 as having Factor 2 accuracy (8.857%), factor ability and knowledge of officers (7.863%), facility completeness factor (6.850%), service to residents (4.731%), factor friendliness (4,039%), information clarity factor (3,833%), officer neatness factor (3,531%), and officer patience factor (2,999%), but in order to achieve organizational goals and better service quality Factor 2 to Factor 9 also should not ignored.

Availability
#
Kampus Pangkalan Asem JRN DOS 2019
J190025
Available
Detail Information
Series Title
-
Call Number
JRN DOS 2019
Publisher
Jakarta : Institut STIAMI.,
Collation
-
Language
ISBN/ISSN
-
Classification
Jurnal
Content Type
-
Media Type
-
Carrier Type
-
Edition
-
Subject(s)
Service QualityFactor Analysis
Specific Detail Info
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Statement of Responsibility
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