Dosen Pembimbing: | Abstrak: This study aims at answering the questions on how the readiness of civil ser..."> Dosen Pembimbing: | Abstrak: This study aims at answering the questions on how the readiness of civil ser..."/>
Image of The Importance of Improving the Quality of Civil Servants to Implement EGovernment Service Delivery in Industrial Era 4.0: A Case Study Approach of Government Institutions in Jakarta
Bookmark Share

Text

The Importance of Improving the Quality of Civil Servants to Implement EGovernment Service Delivery in Industrial Era 4.0: A Case Study Approach of Government Institutions in Jakarta

Dosen Pembimbing: | Abstrak: This study aims at answering the questions on how the readiness of civil servant is in facing of the Industrial Revolution 4.0 and what the gove ment‟s efforts to improve the quality of civil servants in order to run E- Service delivery in the Industrial Era 4.0.This study employed a case study approach of a qualitative research design. The participants for in depth interview consists of 15 people namely civil servants from 3 gove ment institutions in Jakarta to gain information about the implementation of E- Service delivery and the barriers that they faced, Human Resources Managers to dig deeper their perspectives on the readiness of the institutions and civil servants to face the IR 4.0. Finally, the interviews were also conducted to IT specialists of 3 institutions to gain information on their perspectives towards the digital competencies of the civil servants. The research proves that the gove ment institutions in Jakarta still found barriers in implementing the E-Service delivery, even though Indonesia has established a regulation since 2003. The obstacles were caused by the limited knowledge and skills on technology of the staff which was not followed by effective training management and supervision. For further study, the researcher recommends to conduct E-Service delivery policy research which is analyzed from different approach.

Availability
#
Kampus Pangkalan Asem JRN DOS 2019
J190032
Available
Detail Information
Series Title
-
Call Number
JRN DOS 2019
Publisher
Jakarta : South Asian Reserach Journal of Business and Management.,
Collation
-
Language
ISBN/ISSN
-
Classification
Jurnal
Content Type
-
Media Type
-
Carrier Type
-
Edition
-
Subject(s)
-
Specific Detail Info
-
Statement of Responsibility
Other version/related

No other version available

File Attachment
No Data
Comments
You must be logged in to post a comment