Improving Service Quality of Call Center Using Dmaic Method and Service Blueprint

Search by :

ALL Author Subject ISBN/ISSN Advanced Search

Last search:

Image of Improving Service Quality of Call Center Using Dmaic Method and Service Blueprint

Text

Improving Service Quality of Call Center Using Dmaic Method and Service Blueprint

Abdul, Fino Wahyudi - Personal Name;

Dosen Pembimbing: | Abstrak: Service blueprint analysis is used to analyze and discuss the relationship between service quality improvement using DMAIC in service process, points of contact with customers, and the evidence seen by the customer service

Availability

Kampus Pangkalan Asem JRN DOS 2016

J160011

Available

Detail Information

Series Title: -
Call Number: JRN DOS 2016
Publisher: Jakarta : Journal of Management and Business., 2016
Collation: -
Language
ISBN/ISSN: -
Classification: Jurnal
Content Type: -
Media Type: -
Carrier Type: -
Edition: -
Subject(s): Service QualityLeanDMAICService Blueprint
Specific Detail Info: -
Statement of Responsibility: Fino Wahyudi Abdul

Other version/related

No other version available

File Attachment

No Data

Comments

You must be logged in to post a comment