Dosen Pembimbing: | Abstrak: This study aims to analyse the service quality in terms of training and comp..."> Dosen Pembimbing: | Abstrak: This study aims to analyse the service quality in terms of training and comp..."/>
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Firefighters Service in the Sudin Environmental Fire Control and Saving in East Jakarta

Dosen Pembimbing: | Abstrak: This study aims to analyse the service quality in terms of training and competency of the firefighters. The theory used in this study refers to the findings of Simamora, Moeheriono and Mangkunegarabah that have influence between Training and Competence on Service Quality. The research methods used were quantitative methods using questionnaires and involving a population with the total number of 97 people. From the total population, 78 respondents were selected as the sample of this study by using Slovin's formula. Based on the research results obtained by using partial and multiple linear regression analysis with SSPS Conversion 20, it was found that: partially, the Training has a significant positive effect of 34.7% on Service Quality. For Competence, it has a positive and significant effect on Service Quality of 21.8%. Free variables of Training and Competence together were tested by using F test, which showed that it has a positive and significant effect on Quality of Service, which can be seen from the Determination Coefficient value (R2) that was 45.3%.

Availability
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Kampus Pangkalan Asem JRN DOS 2019
J190048
Available
Detail Information
Series Title
-
Call Number
JRN DOS 2019
Publisher
UK : International Journal of Innovation, Creativity and Change.,
Collation
-
Language
ISBN/ISSN
-
Classification
Jurnal
Content Type
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Media Type
-
Carrier Type
-
Edition
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Subject(s)
Service QualityTrainingCompetence
Specific Detail Info
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Statement of Responsibility
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