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Tourism Supply Chain Management - Evidence form Tourism & Hospitality Industry of Indonesia

Dosen Pembimbing: | Abstrak: The contribution of the Indonesian tourism industry in gross-domestic product (GDP) is below than other developing countries. According to the statistics, hospitality and tourism industry of Indonesia has low contribution in GDP. Therefore, this study investigated various factors which may lead to increase in contribution of this industry by increasing tourism supply chain activities. Therefore, the current study is one of the attempts to examine the role of inte al and exte al knowledge to expediate service innovation and tourism supply chain management in Indonesia. Population of the study is based on the hospitality companies which facilitates tourists. Respondents of the study was the employees of these hospitality companies. Total 400 questionnaires were used through area cluster sampling. Partial Least Square (PLS) was used to attain final results. It is found that inte al knowledge and exte al knowledge are the major determinants of service quality in tourism and hospitality industry. Increase in service innovation, increases the tourism supply chain. Both the inte al knowledge and exte al knowledge has positive effect on service innovation which has positive contribution to tourism supply chain

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Kampus Pangkalan Asem JRN DOC 2020
J200100
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Series Title
-
Call Number
JRN DOC 2020
Publisher
Jakarta : Institut STIAMI.,
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Language
ISBN/ISSN
-
Classification
Jurnal
Content Type
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Media Type
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Carrier Type
-
Edition
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Subject(s)
Tourism supply chaininternal knowledge,service inn
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Statement of Responsibility
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