Pengaruh Kualitas Pelayanan dan. Ketepatan Pengiriman Terhadap Kepuasan Pelanggan dalam Mengunakan JAsa Pengiriman Barang Ninja Express di Masa Pandemi Covid-19

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Pengaruh Kualitas Pelayanan dan. Ketepatan Pengiriman Terhadap Kepuasan Pelanggan dalam Mengunakan JAsa Pengiriman Barang Ninja Express di Masa Pandemi Covid-19

Abdul, Fino Wahyudi - Personal Name;

Dosen Pembimbing: | Abstrak: The Effect of Service Quality and Delivery Accuracy on Customer Satisfaction in Using Ninja Express Freight Forwarding Services during the Covid-19 Pandemic, Saefur Rohman, NPM: CF116112019, This study aims to determine how much influence Service Quality and Delivery Accuracy have on customer satisfaction. The sample used in this study consisted of 60 respondents obtained through nonprobability sampling techniques. The method used was accidental sampling. The dependent variable in this study was Customer Satisfaction and the independent variables were Service Quality and Delivery Accuracy. The results of this study indicate that Service Quality and Delivery Accuracy simultaneously have an effect on Customer Satisfaction. This can be seen from the results of the f test which shows a significance value of 0.000 <0.05 and Fcount value of 21.709> Ftable value of 3.16. This shows that H3 is accepted.

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J210032J210033

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Series Title: -
Call Number: JRN DOS 2021
Publisher: Jakarta : Institut STIAMI., 2021
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Classification: Jurnal
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Subject(s): Service QualityCustomer Satisfactiondelivery accur
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Statement of Responsibility: Fino Wahyudi Abdul

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