Dosen Pembimbing: Indah Wahyu M. S.IP. M.Si. | Abstrak: This research is motivated by the importance of qu..."> Dosen Pembimbing: Indah Wahyu M. S.IP. M.Si. | Abstrak: This research is motivated by the importance of qu..."/>
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Pengaruh Kompentensi Pegawai Dan Kepuasaan Kerja Terhadap Kinerja Layanan Publik Di Suku Dinas Pertamanan Dan Hutan Kota Administrasi Jakarta Utara

Dosen Pembimbing: Indah Wahyu M. S.IP. M.Si. | Abstrak: This research is motivated by the importance of quality services to the community. The Indonesian gove ment has taken strategic steps to improve the quality of public services. Gove ment efforts include various strategies, starting with increasing Green Open Space (RTH). This focus on innovation and improvement reflects the gove ment's commitment to providing efficient, responsive and transparent services that meet the needs and expectations of the community. Parks and Forestry Sub- Department, North Jakarta Administrative City. The method used is a quantitative approach. The population in this study was to encourage a clean environment that prioritizes sustainability and welfare in a population of 210 using a Likert scale, at the North Jakarta Administrative City Parks and Forestry Sub-Department and a sample of 139 respondents was obtained using the Slovin formula. Data were collected through questionnaires and analyzed using instrument tests, classical assumption tests, and hypothesis tests with multiple linear regression analysis. The results of the study show that the Employee Competence variable (X1) has a significant effect of 12.8% on Public Service Performance (Y), Job Satisfaction (X2) has a significant effect on Public Service Performance (Y) of 51.02%, and simultaneously Employee Competence (X1) and Job Satisfaction (X2) on Public Service Performance (Y) have an effect of 71.2%.

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Series Title
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Call Number
SKR AP 2025
Publisher
Jakarta : Institut STIAMI.,
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Classification
Administrasi Publik
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Subject(s)
Employee Competence, Job Satisfaction, Public Serv
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Statement of Responsibility
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