Nadia Aprianjani Pengarang

The quality of service offered by this government agency significantly influences the satisfaction level of the Tanjung Priok District community. This study focuses on the agency's role in issuing E-KTP (electronic identity cards). This study aims to assess how the quality of service and officer performance individually and collectively impact community satisfaction in the process of obtaining E-KTP in Tanjung Priok District. The study employs a quantitative approach, focusing on individuals who utilized E- KTP services in the Tanjung Priok District, with a sample size of 96 participants. The results of the study indicate that service quality has a significant impact on community satisfaction. Specifically, officer performance also affects community satisfaction, with a 40% influence. Moreover, both service quality and officer performance collectively contribute to community satisfaction, accounting for an additional 40% influence. Additionally, the process of obtaining an E-KTP in Tanjung Priok District has a 40% influence on community satisfaction as well.