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Terminal levy collection is an important source of income for local governments, but
there are often problems in supervising levy collection, resulting in the target not
being achieved. This research uses a qualitative method with a descriptive approach
which aims to describe the condition of supervision carried out in levy collection at
the Depok Terminal. Data collection techniques were carried out through interviews
with terminal management officers, drivers, as well as direct observation in the field.
The research results show that supervision of terminal levy collection still
experiences various obstacles, namely weakening supervision by direct superiors,
lack of technological support, limited number of levy collection officers and the
occurrence of fraud when collecting levies. However, there are efforts to increase
supervision, namely by increasing the number of officers, digitalization systems, and
strict sanctions for officers who commit fraud.