Pengaruh Kualitas Pelayanan dan. Ketepatan Pengiriman Terhadap Kepuasan Pelanggan dalam Mengunakan JAsa Pengiriman Barang Ninja Express di Masa Pandemi Covid-19


The Effect of Service Quality and Delivery Accuracy on Customer Satisfaction in Using Ninja Express Freight Forwarding Services during the Covid-19 Pandemic, Saefur Rohman, NPM: CF116112019, This study aims to determine how much influence Service Quality and Delivery Accuracy have on customer satisfaction. The sample used in this study consisted of 60 respondents obtained through nonprobability sampling techniques. The method used was accidental sampling. The dependent variable in this study was Customer Satisfaction and the independent variables were Service Quality and Delivery Accuracy. The results of this study indicate that Service Quality and Delivery Accuracy simultaneously have an effect on Customer Satisfaction. This can be seen from the results of the f test which shows a significance value of 0.000 <0.05 and Fcount value of 21.709> Ftable value of 3.16. This shows that H3 is accepted.


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Detail Information

Bagian Informasi
Dosen Pembimbing
Pengarang Fino Wahyudi Abdul - Personal Name (Pengarang)
No. Panggil JRN DOS 2021
Subyek Service Quality
Customer Satisfaction
delivery accuracy
customer
Klasifikasi J210032
GMD Jurnal
Penerbit Institut STIAMI
Tahun Terbit 2021
Tempat Terbit Jakarta


Citation

Fino Wahyudi Abdul. (2021).Pengaruh Kualitas Pelayanan dan. Ketepatan Pengiriman Terhadap Kepuasan Pelanggan dalam Mengunakan JAsa Pengiriman Barang Ninja Express di Masa Pandemi Covid-19().Jakarta:Institut STIAMI

Fino Wahyudi Abdul.Pengaruh Kualitas Pelayanan dan. Ketepatan Pengiriman Terhadap Kepuasan Pelanggan dalam Mengunakan JAsa Pengiriman Barang Ninja Express di Masa Pandemi Covid-19().Jakarta:Institut STIAMI,2021.Jurnal

Fino Wahyudi Abdul.Pengaruh Kualitas Pelayanan dan. Ketepatan Pengiriman Terhadap Kepuasan Pelanggan dalam Mengunakan JAsa Pengiriman Barang Ninja Express di Masa Pandemi Covid-19().Jakarta:Institut STIAMI,2021.Jurnal

Fino Wahyudi Abdul.Pengaruh Kualitas Pelayanan dan. Ketepatan Pengiriman Terhadap Kepuasan Pelanggan dalam Mengunakan JAsa Pengiriman Barang Ninja Express di Masa Pandemi Covid-19().Jakarta:Institut STIAMI,2021.Jurnal

 



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