The Importance of Training and Development to Improve the Quality of Public Service: A Phenomenological Approach of Human Resources Performance at District Offices in Jakarta


This study uses a phenomenological approach from a qualitative research design by applying semi structured interviews in data collection. The research proved that the competence of civil servants on public service can be improved through training and development program after conducting the Training Needs Analysis (TNA) so that the training can be conducted effectively and relevant to the employees’ needs. This study contributes significantly to the quality improvement of the government employees and the public service at the district level. In addition, the results of this study can be used as input for authorized institutions in the improvement of the human resources performance.


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Detail Information

Bagian Informasi
Dosen Pembimbing
Pengarang Diana Prihadini - Personal Name (Pengarang)
Wahidin Septa Zahran - Personal Name (Pengarang)
No. Panggil JRN DOS 2021
Subyek Public Service
Human Resources Performance
District Offices
Training and Development
Wahidin Septa Zahran
Diana Prihadini
Klasifikasi J210011
GMD Jurnal
Penerbit Institut STIAMI
Tahun Terbit 2020
Tempat Terbit Bekasi


Citation

Diana Prihadini. (2020).The Importance of Training and Development to Improve the Quality of Public Service: A Phenomenological Approach of Human Resources Performance at District Offices in Jakarta(Publish).Bekasi:Institut STIAMI

Diana Prihadini.The Importance of Training and Development to Improve the Quality of Public Service: A Phenomenological Approach of Human Resources Performance at District Offices in Jakarta(Publish).Bekasi:Institut STIAMI,2020.Jurnal

Diana Prihadini.The Importance of Training and Development to Improve the Quality of Public Service: A Phenomenological Approach of Human Resources Performance at District Offices in Jakarta(Publish).Bekasi:Institut STIAMI,2020.Jurnal

Diana Prihadini.The Importance of Training and Development to Improve the Quality of Public Service: A Phenomenological Approach of Human Resources Performance at District Offices in Jakarta(Publish).Bekasi:Institut STIAMI,2020.Jurnal

 



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