The Importance of Improving the Quality of Civil Servants to Implement E-Government Service Delivery in Industrial Era 4.0: A Case Study Approach of Government Institutions in Jakarta
The research proves that the government institutions in Jakarta still found barriers in implementing the E-Service delivery, even though Indonesia has established a regulation since 2003. The obstacles were caused by the limited knowledge and skills on technology of the staff which was not followed by effective training management and supervision. For further study, the researcher recommends to conduct E-Service delivery policy research which is analyzed from different approach.
Detail Information
Bagian | Informasi |
---|---|
Dosen Pembimbing | |
Pengarang | Siti Nurbaity - Personal Name (Pengarang) |
No. Panggil | JRN DOS 2020 |
Subyek | Civil servant E-Government service delivery industrial era 4.0 |
Klasifikasi | J200092 |
GMD | Jurnal |
Penerbit | |
Tahun Terbit | 2019 |
Tempat Terbit | Bangladesh |