Detail Cantuman

The Momentum enactment of Law No. 25 of 2009 on Public Services showed
the nation's attention to improve the delivery of public services public. One type is
administrative services one of which is the passport. Immigration Office as an arm of the
Ministry of Justice and Human Rights is often under scrutiny for its performance.
Similarly, what happened on the service passport at the Immigration Office Class III
Bekasi. A primary issue in this study is the quality of service of the Immigration Office
Class III Bekasi. can not say either. This research is interesting to do given the same
research ever conducted by Wicaksono (2012) in Class I Immigration Office Bandung.
The results showed the gap between the expectations of respondents for the service
passport by the Immigration officer Class I Bandung. By using the T test showed that
there is no gap or difference between the services provided by the community expected.
Thus, it can be said to be of service passports at the Immigration Office Class III Kota
Bekasi satisfactory. These results are consistent with previous predictions given the
improvements have been made related to service, after numerous public complaints
leveled at the Immigration office. This indicates that the Immigration Office Class III Kota
Bekasi responsive to the mandate contained in Law No. 25 of 2009 on Public Service.