Improving Service Quality of Call Center Using Dmaic Method and Service Blueprint
- Bagikan:
Service blueprint analysis is used to analyze and discuss the relationship between service quality improvement using DMAIC in service process, points of contact with customers, and the evidence seen by the customer service
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Detail Information
| Bagian | Informasi |
|---|---|
| Dosen Pembimbing | |
| Pengarang | Fino Wahyudi Abdul - Personal Name (Pengarang) |
| No. Panggil | JRN DOS 2016 |
| Subyek | Service Quality Lean DMAIC Service Blueprint |
| Klasifikasi | J160011 |
| GMD | Jurnal |
| Penerbit | Journal of Management and Business |
| Tahun Terbit | 2016 |
| Tempat Terbit | Jakarta |
Citation
Fino Wahyudi Abdul. (2016).Improving Service Quality of Call Center Using Dmaic Method and Service Blueprint(Publish).Jakarta:Journal of Management and Business
Fino Wahyudi Abdul.Improving Service Quality of Call Center Using Dmaic Method and Service Blueprint(Publish).Jakarta:Journal of Management and Business,2016.Jurnal
Fino Wahyudi Abdul.Improving Service Quality of Call Center Using Dmaic Method and Service Blueprint(Publish).Jakarta:Journal of Management and Business,2016.Jurnal
Fino Wahyudi Abdul.Improving Service Quality of Call Center Using Dmaic Method and Service Blueprint(Publish).Jakarta:Journal of Management and Business,2016.Jurnal
