Improving Service Quality of Call Center Using Dmaic Method and Service Blueprint


Service blueprint analysis is used to analyze and discuss the relationship between service quality improvement using DMAIC in service process, points of contact with customers, and the evidence seen by the customer service


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Detail Information

Bagian Informasi
Dosen Pembimbing
Pengarang Fino Wahyudi Abdul - Personal Name (Pengarang)
No. Panggil JRN DOS 2016
Subyek Service Quality
Lean
DMAIC
Service Blueprint
Klasifikasi J160011
GMD Jurnal
Penerbit Journal of Management and Business
Tahun Terbit 2016
Tempat Terbit Jakarta


Citation

Fino Wahyudi Abdul. (2016).Improving Service Quality of Call Center Using Dmaic Method and Service Blueprint(Publish).Jakarta:Journal of Management and Business

Fino Wahyudi Abdul.Improving Service Quality of Call Center Using Dmaic Method and Service Blueprint(Publish).Jakarta:Journal of Management and Business,2016.Jurnal

Fino Wahyudi Abdul.Improving Service Quality of Call Center Using Dmaic Method and Service Blueprint(Publish).Jakarta:Journal of Management and Business,2016.Jurnal

Fino Wahyudi Abdul.Improving Service Quality of Call Center Using Dmaic Method and Service Blueprint(Publish).Jakarta:Journal of Management and Business,2016.Jurnal

 



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