Improving Service Quality of Call Center Using Dmaic Method and Service Blueprint
Fino Wahyudi Abdul - Personal Name (Pengarang)
Jurnal
2016
Jakarta : Journal of Management and Business
Service blueprint analysis is used to analyze and discuss the relationship between service quality improvement using DMAIC in service process, points of contact with customers, and the evidence seen by the customer service
Detail Information
Citation
Fino Wahyudi Abdul. (2016).
Improving Service Quality of Call Center Using Dmaic Method and Service Blueprint(Publish).Jakarta:Journal of Management and Business
Fino Wahyudi Abdul.
Improving Service Quality of Call Center Using Dmaic Method and Service Blueprint(Publish).Jakarta:Journal of Management and Business,2016.Jurnal
Fino Wahyudi Abdul.
Improving Service Quality of Call Center Using Dmaic Method and Service Blueprint(Publish).Jakarta:Journal of Management and Business,2016.Jurnal
Fino Wahyudi Abdul.
Improving Service Quality of Call Center Using Dmaic Method and Service Blueprint(Publish).Jakarta:Journal of Management and Business,2016.Jurnal
