Enhancing Service Quality to Increase Customer Satisfaction: A Phenomenological Method of Low Cost Carrier Airlines Companies in Indonesia
- Bagikan:
The research is carried out to know what the problems and challenges faced on service quality (SERVQUAL) in Low Cost Carrier (LCC) Airlines Companies. In-depth interviews were employed in this study, also the questionnaires to triangulate the instruments. The research proved that the Low Cost Carrier (LCC) Airlines Companies still need a lot of improvements for the sake of comfort and safety.
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Detail Information
| Bagian | Informasi |
|---|---|
| Dosen Pembimbing | |
| Pengarang | Resista Vikaliana - Personal Name (Pengarang) Yuli Evitha - Personal Name (Pengarang) |
| No. Panggil | JRN DOS 2019 |
| Subyek | Service Quality Customer Satisfaction Low Cost Carrier (LCC) |
| Klasifikasi | J190056 |
| GMD | Jurnal |
| Penerbit | International Journal of Recent Technology and Engineering (IJRTE) |
| Tahun Terbit | 2019 |
| Tempat Terbit | Jakarta |
Citation
Resista Vikaliana. (2019).Enhancing Service Quality to Increase Customer Satisfaction: A Phenomenological Method of Low Cost Carrier Airlines Companies in Indonesia(Publish).Jakarta:International Journal of Recent Technology and Engineering (IJRTE)
Resista Vikaliana.Enhancing Service Quality to Increase Customer Satisfaction: A Phenomenological Method of Low Cost Carrier Airlines Companies in Indonesia(Publish).Jakarta:International Journal of Recent Technology and Engineering (IJRTE),2019.Jurnal
Resista Vikaliana.Enhancing Service Quality to Increase Customer Satisfaction: A Phenomenological Method of Low Cost Carrier Airlines Companies in Indonesia(Publish).Jakarta:International Journal of Recent Technology and Engineering (IJRTE),2019.Jurnal
Resista Vikaliana.Enhancing Service Quality to Increase Customer Satisfaction: A Phenomenological Method of Low Cost Carrier Airlines Companies in Indonesia(Publish).Jakarta:International Journal of Recent Technology and Engineering (IJRTE),2019.Jurnal
