Enhancing Service Quality to Increase Customer Satisfaction: A Phenomenological Method of Low Cost Carrier Airlines Companies in Indonesia
Resista Vikaliana - Personal Name (Pengarang)Yuli Evitha - Personal Name (Pengarang)
Jurnal
2019
Jakarta : International Journal of Recent Technology and Engineering (IJRTE)
The research is carried out to know what the problems and challenges faced on service quality (SERVQUAL) in Low Cost Carrier (LCC) Airlines Companies. In-depth interviews were employed in this study, also the questionnaires to triangulate the instruments. The research proved that the Low Cost Carrier (LCC) Airlines Companies still need a lot of improvements for the sake of comfort and safety.
Detail Information
Citation
Resista Vikaliana. (2019).
Enhancing Service Quality to Increase Customer Satisfaction: A Phenomenological Method of Low Cost Carrier Airlines Companies in Indonesia(Publish).Jakarta:International Journal of Recent Technology and Engineering (IJRTE)
Resista Vikaliana.
Enhancing Service Quality to Increase Customer Satisfaction: A Phenomenological Method of Low Cost Carrier Airlines Companies in Indonesia(Publish).Jakarta:International Journal of Recent Technology and Engineering (IJRTE),2019.Jurnal
Resista Vikaliana.
Enhancing Service Quality to Increase Customer Satisfaction: A Phenomenological Method of Low Cost Carrier Airlines Companies in Indonesia(Publish).Jakarta:International Journal of Recent Technology and Engineering (IJRTE),2019.Jurnal
Resista Vikaliana.
Enhancing Service Quality to Increase Customer Satisfaction: A Phenomenological Method of Low Cost Carrier Airlines Companies in Indonesia(Publish).Jakarta:International Journal of Recent Technology and Engineering (IJRTE),2019.Jurnal
